Company Name: OpenPeru Travel Group S.A.C.
RUC: 20600633164
Commercial Name: OpenPeru Travel
Government Authorization: 101-2022 GR/GERCETUR SGFC
Legal Representative: Susan Acuña Romero
Responsibilities
OpenPeru Travel, travel agency, acts only as an intermediary agent between clients and suppliers. Its function is to coordinate the services provided by airlines, bus operators, train operators, generic transport operators, hotels, tour operators, and/or any other independent firm.
OpenPeru Travel has no control over these companies, so in all travel arrangements our agency acts on behalf of our clients, organizing on their behalf the means of transportation, accommodation, or other required touristic services, for this reason, we do not assume responsibility in case of accidents, losses, damages, delays, inconveniences or any other type of irregularity caused by defects in any vehicle, or through situations of omission, carelessness or negligence of any company or person hired by the third party company, to fulfill or carry out any service or part of a tourist service offered.
OpenPeru does not assume responsibilities or additional expenses caused by cancelations, delays, changes in itineraries as a result of acts of vandalism, strikes, wars, government actions, weather conditions, or any other type of factor out of our control.
OpenPeru Travel reserves the right to accept or reject any reservation request from any client to any tour or tourist package or to cancel or change a tourist package if the circumstances warrant. The request for any type of service requested from our company will be understood as consent to these conditions.
Prices and Rates
All prices and rates are expressed in US dollars and are subject to change without prior notice, until confirmation of reservation, after confirmation of availability, and receipt of prepayment.
The prices and rates of tourist packages and services are per person, include services, transfers, excursions, specialized guides, entrance tickets, and other components that are explicitly specified in the text of the package or service and do not include what is not in this, they also do not include extras, tips, airport taxes, baggage excess or any other not specified in the program.
Itinerary
Itineraries are planned with great care, but some exceptional times, for reasons of force majeure such as weather conditions, river levels, time of arrival or departure of planes, buses, or trains, or for any other relevant reason, it may be necessary to change the order of activities in order to guarantee the best way of the visit, so the itinerary should only be assumed as a basic guide.
Reservations
All reservations will be subject to confirmation until the completion of the prepayment according to the percentage agreed with the client. However, the provision of services will only be given if the total price is duly paid in compliance with the terms agreed with the client.
Payments for our services can only be made as indicated in our payment methods. Once the reservation of the package or tourist service is confirmed to the client by a confirmation message, it will be guaranteed, except for the cancellation by the suppliers for reasons stated under the title of responsibilities that are totally unrelated to the company.
The confirmation of the services is subject to availability, if there is no availability, another service of a similar category and price will be provided.
Regarding cancellations and refunds of money, these will be regulated by the terms and conditions stipulated in the Cancellation, Refund, and Refund Policies.
Hotels
Hotel reservations can only be confirmed if full payment for services has been confirmed (unless expressly agreed otherwise). If a timely agreement has been reached between the company and the client, the reservation may be confirmed with a partial payment.
The client will only need to appear at the hotel with the confirmation code and identify himself with his passport (if he is a foreigner) or with his national identity document (if he is a Peruvian). In case of breakfast or other food is included in the offered hotel rate, this will be clearly specified. The client must comply with the hours established for the consumption of these meals according to the hotel's policy. Any extra consumption not clearly specified as included will have to be paid directly by the client and will be solely their responsibility.
Air Tickets
Air ticket prices and fares are subject to availability and change without prior notice until they have been issued. The schedules, itineraries, flight numbers, and the scheduled flight time are subject to change up to the date of travel by the airline.
All air ticket reservations will be subject to confirmation until full receipt of full payment for the tickets and until they have been issued. Tickets issued for the air transportation service do not allow refunds or change of route. However, change of dates will only be accepted up to 7 days before the original flight date if a fare has been taken that allows it, after payment of a penalty (subject to variation without prior notice). The service operator may modify the current conditions without prior notice.
In the case of electronic air tickets (e-tickets), it will not be necessary to present them, it is only necessary for the client to identify himself with his passport (in case of being a foreigner) or with his national identity document (in case of being resident in the country).
The airlines serve your meals or snacks according to their own policies. Customers will be responsible for consuming them or not. Any extra consumption not clearly specified as included will have to be paid directly by the client and will be the sole responsibility of the client and the airline for any consumption not paid.
Bus Tickets
Bus ticket prices and fares are subject to availability and change without prior notice until issued. The schedules and itineraries of these tickets are subject to change until the date of travel by the operating company of the buses.
All bus ticket reservations will be subject to confirmation until full receipt of full payment for the tickets and until they have been issued. Tickets issued for the bus transportation service do not allow refunds, do not allow change of route, or change of date. The service operator may modify the current conditions without prior notice. Bus operators serve their meals or snacks according to their own policies. Customers will be responsible for consuming them or not.
Train Transportation Service
Train ticket prices and fares are subject to availability and change without notice until issued. The dates, schedule, and itineraries of these tickets are subject to change by the operating company of the trains.
All train ticket reservations will be subject to confirmation until full receipt of full payment for the tickets and until they have been issued. Tickets issued for the train transportation service do not allow refunds, do not allow change of route, or change of date. The service operator may modify the current conditions without prior notice. Train operators serve your meals or snacks according to their own policies. Customers will be responsible for consuming them or not.
Any extra consumption not clearly specified as included will have to be paid directly by the client and will be the sole responsibility of the client and the train operator for any consumption not paid.
Payment Policy
Our payment policy, in the case of individual clients, requires that our services be fully paid 15 days before the arrival of the clients unless different conditions are agreed individually with the client by mutual written agreement. In the case of groups, our payment policy requires that our services must be fully paid 25 days before the arrival of the group unless different conditions are agreed with the client by mutual written agreement.
Any modification to agreed services or the contracting of new services once the trip has started will be paid prior to the provision of the service.
Payment methods
Ways to make the prepayments for the confirmation of the requested services:
– Bank deposit.
- BCP en soles: 285-19544158-0-39
- BCP en dólares: 285-03306263-1-25
- Banco Continental soles: 0011-0083-0200101777
- Banco Continental dólares: 0011-0200-0201560249
- Interbank soles: 8983191259191
- Interbank dólares: 4263078214241
- Scotiabank soles: 780-7972562
- Scotiabank dólares: 780-7500949
The deposit in the name of Susan Acuna Romero
– Credit and debit cards from VISA, MASTERCARD, AMERICAN EXPRESS, AND DINERS CLUB.
– PayPal company account: reservas@openperu.pe.
– Sending money by Western Union or Money Gram.
Documentation
The client is responsible for having a valid passport or other travel document and visas according to their nationality accepted by the laws of the governments of the countries they are visiting. To make reservations, it will be necessary to have the following information for each client: Full Name, Passport Number, Nationality, Age, and Gender. It is recommended to report allergies, illnesses, client conditions, characteristics of each client, food preferences, etc.
Luggage
The amount of luggage and weight limit are stipulated in the air ticket and are according to the rate selected by the client.
The client is responsible for his luggage and any claim for loss or theft must be made directly to the transport operator.
Obligations
If any service cannot be provided due to an error, failure, or direct fault attributable to the service operator, the service operator will make its best effort to provide compensation of equal value to the service not provided. If a service equivalent to the service not provided cannot be provided, it will be refunded at the actual price of the service, excluding any consequence, indirect costs, or any other cost associated with not performing this service. Any claim regarding any service not provided during the trip will only be accepted if it is made, in writing, within 7 days after the end of the trip. Regarding cancellations, returns, and refunds of money, these will be
regulated by the terms and conditions stipulated in the Cancellation, Return & Refund Policies.
CANCELLATION, RETURN & REFUND POLICY
If a cancellation request is received up to and including 60 days before the arrival date of the clients, the return or refund will be subject to a penalty of 15% of the total cost for administrative expenses, not including the financial expenses associated with the cost of the bank transfer, credit card commission and any other expenses and/or costs associated with the return. Except for exceptions specified below. If a cancellation request is received 59-30 days before the arrival date of the clients, the return or refund will be subject to a charge of 50% cancellation fees, not including the financial expenses associated with the cost of the transfer. banking, credit card commission, and some other expense and/or cost associated with the return. Except for exceptions specified below. If a cancellation is received 8-29 days before the arrival date of the clients, the return or reimbursement will be subject to a charge of 80% of cancellation expenses, not including the financial expenses associated with the cost of the bank transfer, commission credit card and some other expense and/or cost associated with the return. Except for exceptions specified below. No return or refund will be granted if the cancellation request is received less than 8 days before the client’s arrival date. Likewise, no refund will be granted in case of non-presentation of the client (s) or cancellation during the trip. There is no refund for unused parts of tour packages or stays.
In the case of cancellation of tour packages that include the Inca Trail service, air, land, and/or rail transportation that is in an already issued state, and hotels with a strict cancellation policy, no refund will be granted for these services. In the case of cancellation of the Inca Trail service, air, land, and/or rail transportation that is in an already issued state and hotels with a strict cancellation policy, no refund will be granted for these services.
If services are interrupted or canceled due to weather conditions, reasons of force majeure, disturbances, etc., or others beyond the control of the hotels, airlines, suppliers, or the agency itself. No return or refund will be given because of these interruptions or cancellations beyond our control.
Note: Certain providers have more stringent cancellation policies regarding groups. Therefore, in group reservations that exceed 10 clients, suppliers reserve the right to impose a 35% penalty up to 90 days before the date of travel, and a 100% cancellation penalty up to 45 days before the travel date.
USE OF THE WEBSITE
This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, doing legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes.
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the 'Terms of Use' or 'Agreement'). Please read the terms of Use carefully. By accessing or using this Website, booking any travel products or services on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or make bookings through this Website or our call center agents. at any time change these Terms of Use and your continued use of this Website is conditioned upon acceptance of the updated Terms of Use.
As a condition of your use of this Website, you warrant that
(i) You are at least 18 years of age and are of sound mind.
(ii) You possess the legal authority to create a binding legal obligation.
(iii) You will use this Website in accordance with the Terms of Use.
(iv) You will only use this Website to make legitimate reservations for yourself or for another person for whom you are legally authorized to act.
(v) You will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions.
(v) All information supplied by you on this Website is true, accurate, current, and complete, and
(vii) If you have an online account with this Website, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time without notice and for any reason, including, but not limited to, for violation of these Terms of Use.
PROHIBITED ACTIVITIES ON THE WEBSITE
Use this Website or its contents for any commercial purpose. Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand. Access, monitor or copy any content or information of this Website using any robot, spider, scraper, or other automated means or any manual process for any purpose without our express written permission. Violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website. Take any action that imposes, or may impose, at our discretion, an unreasonable or disproportionately large load on our infrastructure. Deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission. 'frame', 'mirror' or otherwise incorporate any part of this Website into any other website without our prior written authorization.
The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to. If your booking or account shows signs of fraud, abuse, or suspicious activity, we may cancel any bookings associated with your name, email address, or account, and close any associated accounts. If you have conducted any fraudulent activity, we reserve the right to take any necessary legal action and you may be liable for monetary losses, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact us at Customer Service.
The management.