If a cancellation request is received up to and including 60 days before the arrival date of the clients, the return or refund will be subject to a penalty of 15% of the total cost for administrative expenses, not including the financial expenses associated with the cost of the bank transfer, credit card commission and any other expenses and/or costs associated with the return. Except for exceptions specified below. If a cancellation request is received 59-30 days before the arrival date of the clients, the return or refund will be subject to a charge of 50% cancellation fees, not including the financial expenses associated with the cost of the transfer. banking, credit card commission, and some other expense and/or cost associated with the return. Except for exceptions specified below. If a cancellation is received 8-29 days before the arrival date of the clients, the return or reimbursement will be subject to a charge of 80% of cancellation expenses, not including the financial expenses associated with the cost of the bank transfer, commission credit card and some other expense and/or cost associated with the return. Except for exceptions specified below. No return or refund will be granted if the cancellation request is received less than 8 days before the client’s arrival date. Likewise, no refund will be granted in case of non-presentation of the client (s) or cancellation during the trip. There is no refund for unused parts of tour packages or stays.

In the case of cancellation of tour packages that include the Inca Trail service, air, land, and/or rail transportation that is in an already issued state, and hotels with a strict cancellation policy, no refund will be granted for these services. In the case of cancellation of the Inca Trail service, air, land, and/or rail transportation that is in an already issued state and hotels with a strict cancellation policy, no refund will be granted for these services.

If services are interrupted or canceled due to weather conditions, reasons of force majeure, disturbances, etc., or others beyond the control of the hotels, airlines, suppliers, or the agency itself. No return or refund will be given because of these interruptions or cancellations beyond our control.

Note: Certain providers have more stringent cancellation policies regarding groups. Therefore, in group reservations that exceed 10 clients, suppliers reserve the right to impose a 35% penalty up to 90 days before the date of travel, and a 100% cancellation penalty up to 45 days before the travel date.